WOW24-7 provides customer support outsourcing services for businesses worldwide. The company aims to deliver an excellent user experience, scale businesses and help them improve customer satisfaction, and achieve customer loyalty. WOW24-7 provides multichannel support, from call center service to social media support, resolving customer issues with competitive speed. The company’s extensive background includes working with various industries such as SaaS, E-Commerce, Tourism, IoT, Healthcare, Hardware, Fashion, FinTech, etc.
WOW24-7 is one of the top customer service outsourcing providers in the US & European markets. Over the last 15 years, they have been working to meet customer expectations precisely and earn the trust of businesses around the globe. Companies from different industries rely on WOW 24-7 to involve customer support teams, handle customer care, and manage client inquiries. The provider works primarily with small and medium-sized businesses looking for an effective & efficient way to improve customer engagement and satisfaction. Thus, their outsourced support service cost meets clients’ needs allowing them to save money for business development. If you are looking for a reliable support outsourcing partner to improve your customer journey, read on to find more peculiarities about WOW24-7 operations.
The Pros and Cons of WOW24-7 Outsourcing Business Processes
- ISO27001 Certified
Your client’s data is 100% safe and protected with WOW24-7. The company values privacy and satisfies HIPAA, PCI & GDPR standards.
- Empathic Listeners
WOW24-7 has trusted customer service representatives for proactive communication, customer service, and unparalleled subject matter expertise. Moreover, you can extend your brand identity to their customer support team of professionals who can cover your back and speak your tone of voice.
- IT Solutions
Technical support services tailored to your customers’ needs by highly experienced IT specialists.
- 24/7 Call Center
Is WOW customer service 24-7? Yes, the company manages incoming calls round-the-clock, working without breaks and holidays.
- Arguably the Quickest & Most Flexible Onboarding
WOW24-7 will prepare the email customer support agents for real-life interactions in under two weeks of in-depth training, regardless of the systems your company has adopted before.
- Multilingual Customer Support Services
The company covers customer questions and all your emails, being able to communicate in English, German, Spanish, French, Italian, and other widespread languages.
- Quick & Courteous Handling
WOW customer service 24-7 agents provide professional L2 & L1 technical support regardless of the issue with average handling time. It’s common in a company’s practice to reduce average handling time by x10 within 2-3 months.
- Regular Client Communication
WOW24-7 is in touch with their clients anytime. They analyze all customer requests and tech support agents’ performance to discover what works well and what needs improvement. Thus, they update clients regularly on the team’s progress.
- Care For Your Content
WOW24-7 is here to enrich your accounts with valuable content your customers will like. The company uses social media monitoring tools, manages the content of social media accounts, and applies best practices to know your audience better, such as customer satisfaction surveys and social media questionnaires.
- According to WOW24-7 service reviews on Clutch, clients are launching projects in different countries, so agents have to speak various languages fluently. It would be great if the company had more possibilities with higher levels regarding agents’ language skills.
- There are a few cases when agents need help understanding the client’s business process, values, and mission. Thus, the company should provide employees with proper training on the core aspects and vision of every enterprise they work with to offer a personalized approach.
A Brief Review of Services at WOW24-7
Many businesses outsource their services because they want to focus on long–term goals. WOW24-7 customer service can help achieve your vision by providing many different services that can help you stay focused on your goals while maintaining excellent customer support.
Here are the services that you can outsource from such a company:
- Outsourced Call Center
- Outsourced Email Support
- Outsourced Live Chat Support
- Technical Support L1 & L2
- Social Media Support
- Customer Support for SaaS
- Frontline Support
- Business Processes Outsourcing
- Back Office Outsourcing
For example, SaaS is a business model that requires round-the-clock customer support to ensure that the users get the most out of your software product. Therefore, it makes sense to outsource technical support since in-house support costs too much of your time and effort. WOW24-7 help desk talents provide market-proven SaaS support and turn leads into new subscribers. Every day hundreds of your clients are reaching out for assistance. The most considerable part of all requests is contributed to simple glitches and errors such as typical software user issues. WOW24-7 SaaS desk staff will solve all your tickets following high communication standards.
How to Sign Up and Place Orders at WOW24-7
You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the web portal.
A new customer has to tell what problems they are encountering and what attributes are most important in the support team by booking a 30-minute call with the WOW24-7 team. The company will work to find a customized outsourcing solution for your current size and needs. Once everything is in order, the company will send an agreement to review and sign. Then a client should fill out a detailed onboarding survey, and input from this survey will give your WOW24-7 Success Manager all the information they need to get started. The company’s expert recruiters choose the best candidates from the surrounding region for your needs, all with excellent English. Thus, SupportNinja agents fit your company culture and provide you with the highest level of performance, just like you would expect from your own employees. On average, the training and onboarding process takes 2-3 weeks. Finally, the WOW24-7 training team collaborates with you to create a customized training program that will make agents work smoothly for your business performance.
Clients need to remember their account passwords. Otherwise, they request a password reset from the company. First, companies provide the email address used for registration. From there, WOW24-7 will send the credentials for resetting the password.
Pricing Policy Review
Before outsourcing services, you must be sure to select a reliable company. It allows you to be sure that your money is safe and that you can always receive excellent customer support and business processing solutions.
Regarding the WOW24-7 pricing policy, shared and dedicated agents will handle customer support requests. Regardless of whether it is eCommerce, software development, Fintech, or any other industry, they provide help 24/7.
- Startup. Up to 700 monthly interactions. Up to 130 dedicated hours. Training time 1-2 weeks
- Basic. Up to 1350 interactions per month. Up to 270 work hours. Training time is 1-3 weeks.
- Semi-Dedicated. Up to 2000 interactions per month. Up to 400 work hours. Training time – custom.
Get a Dedicated team of customer support agents who will focus only on your project. They will be selected and trained to work with your team as a single unit.
- Up to 4 agents. Flexible schedule. 160 work hours per month. 1,000+ interactions per month.
- Up to 10 agents. 24/7/365 coverage. 5 agents in the team. 5,000+ interactions per month.
- 10+ agents. Flexible coverage hours. Team composition according to the client’s needs. As many interactions as needed.
Regarding the exact information about the WOW24-7 pricing policy, clients have to schedule a sales consultation on the website to get in touch with a company sales representative who can provide them with an accurate quote regarding its services. WOW24-7 uses the information you provide to them to contact you about their relevant content, products, and services. You may unsubscribe from these communications at any time.
Contact & Support Systems
Before outsourcing services, you should research how you’ll contact the service provider in times of need. WOW24-7 ensures a smooth and efficient communication system all around the clock.
The company uses various channels to communicate with clients 24/7, such as call center, live chat, email, and help desk. Moreover, the company offers a FAQ section where the answers to the most popular questions are indicated. Thus, you shouldn’t worry about your clients receiving support whenever they need it.
WOW24-7 also provides a list of contact numbers in different time zones on their website that you can use. But remember, you can only reach out to them with the contact number from Monday to Friday during working hours. You can communicate with the sales team to ask about service delivery or the cost you’ll pay when outsourcing support services.
An Overview of Attitudes Towards the Service
The company is available on various social media platforms such as Facebook, Instagram, LinkedIn, and Instagram to display its services and update clients on its blog posts and internal work processes. The number of followers and response feedback on social media is low. But it doesn’t affect WOW24-7 ability to provide efficient outsourcing services. In addition, you can always access recent updates from the website as the team regularly updates such info.
Is agents’ training included in support bundles?
Training is included no matter what option you choose. For Dedicated Teams/Agents, the service provision begins with training.
How many projects can one shared team handle?
It all depends on the project’s scale. But on average, one shared team can handle 4-6 projects simultaneously.
How long does the training process take?
If your project is in a domain where one of the WOW24-7 teams has lots of expertise, and your business process and workflow are standard, there will be minimum training required. For example, they have lots of experience in the retail, e-commerce, e-learning, and travel industries. Otherwise, the training process may take 2-6 weeks, depending on your project.
What hardware does WOW24-7 use?
The company uses:
- A desktop PC or a laptop with Core i5 or higher dual/quad-core processor at 1.8 GHz minimum; 8GB RAM; 128 GB SSD.
- Standard size monitor with a minimum resolution of 1920×1080.
- A phone headset.
An Overview Rating of WOW24-7
By looking at the various factors, we can rate WOW24-7 as:
- Management – 4.0
- Job security – 5.0
- Work and life balance – 4.5
- Corporate benefits and compensation – 4.0
- Culture – 5.0
Other WOW24-7 customer reviews can present various scores depending on how they understand the company’s mission or interact with it.
If you’d like to consider another provider similar to WOW24-7, you can select from the following companies as they have related services and the capacity to serve your client’s interests:
- Peak Support
- SureCall Experts
WOW24-7 is a trustworthy outsourcing customer support service that has been providing B2B clients with high-quality customer care for over five years. The team of professionals helps businesses from 20+ countries to elevate the customer experience by using the latest innovative tools and effective communication strategies. They speak in various languages to translate the corporate values of the company’s partners and help people worldwide remain on the same page. WOW24-7 complies with international data protection acts (GDPR, ISO, HIPAA) and possesses various service provision scenarios: from shared bundles to a dedicated team. If you’re looking for a reliable provider ready to care for your customers – look no further. WOW24-7 is here to help.