Table of Contents
HelpLama Summary
HelpLama is an uber for 24/7 live customer support for niche categories with the help of expert AI and experienced agents. These well-trained representatives increase conversions by solving customers’ problems quickly and efficiently, helping clients in decision-making, handling queries in a personalized manner, and maintaining a high first-call resolution rate. Helplama ensures your customers get expert advice. Thus, the company’s customer support empowers your brand and motivates your customers to purchase.
Depending on the client’s preferences, HelpLama offers agents worldwide, including throughout the USA, the UK, and Australia, targeting specific market audiences. These live support experts are experienced in niche categories, whether for eСommerce Support, B2B Telemarketing, or Technical Support. HelpLama has given customer support as a service to over 100 businesses in the USA and abroad and helped them achieve steep growth in sales, building a solid customer-client bond. Dive into the review to explore HelpLama services!
The Pros and Cons of HelpLama Outsourcing Business Processes
Advantages
- Zero Risk Model
The company follows a Zero Risk Model for business, wherein the payment is subject to reimbursement if the customer support level isn’t satisfactory. This model ensures you don’t give up on your goals. Either you receive efficient service or your money back. Hence, your investment is never at risk. HelpLama constantly monitors the individual performances of customer support agents to inform you about their conversion rates and the return on investment you get with them.
- Small Business-Oriented Outsourced Customer Care
No matter how much your customer support volume is, your company gets the dedication you deserve and pay for. When outsourcing customer service to HelpLama, you get support agents dedicated to your business, unlike many service providers assigning a dozen businesses to one agent.
- Best Outsourcing Customer Support Cost
HelpLama doesn’t impose strict monthly or annual pricing plans, unlike some customer support agencies. Helplama offers both fixed and personalized customer support solutions at an affordable cost! Using this provider, you can start customer service at $399/month.
- Language and Location-Specific Live Chat Agents
HelpLama offers live chat agents who speak the same tongue and share the same culture as your target demographic groups. The company has people fluent in the required languages, instilled with identical cultural values as your customers. Moreover, HelpLama has access to a vast talent pool spread across the globe, with diverse cultural backgrounds from different nations. As a result, the company can deliver high-quality customer support at your convenience, regardless of your geographical location.
- A Secure System
When your customers place their orders, HelpLama’s specially designed telephone system ensures that their card information remains secure. The company cooperates with security experts to ensure all systems are 100% safe and there is no chance of your sensitive customer payment data ending up in the wrong hands.
Disadvantages
Work-Life Balance. HelpLama serves clients 24/7, so agents’ personal lives sometimes get disturbed when working hours are too long. Moreover, being in front of the computer and wearing headphones daily causes eye and ear irritation. Thus, HelpLama has to pay more attention to agents’ physical and mental health.
HelpLama customer center has some staffing issues during peak hours and holiday periods. Thus, they sometimes need more agents to cover the service scope, decreasing customer satisfaction.
A Brief Review of Services at HelpLama
Running a large business can often be overwhelming due to various complex processes that must be managed simultaneously. Luckily, HelpLama can take some problematic tasks off your shoulders.
Here are the services that you can outsource from such a company:
- Email Support
- Live Chat Support
- Phone Support
- Phone Order Taking
- Telemarketing Support
- Data Entry Services
- Live Call Answering Service
Not entirely sure about the script that should be used for your campaign? HelpLama will help you out. Their team knows what works in specific markets and what doesn’t. HelpLama can work with your team to set up a sales process that leads to enhanced conversions. Moreover, the company trains its agents on your sales process, and only if you like their quality on some mock calls, HelpLama proceeds with them. Otherwise, the company promises a full refund! The company also tries to assign agents who fit your required demographic or industry expertise preference.
How to Sign Up and Place Orders at HelpLama
Companies often need clarification when outsourcing customer support from online websites. HelpLama makes it easy to navigate the website and choose the most suitable services, as they have an integration map to start scaling faster. You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the website.
A new customer has to choose a specific package for the outsourcing team and request a pricing quote. The company will contact you in 24 hours and help personalize your ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account. You should confirm the password before submitting the request. The registration process will take a few minutes before you are ready to order any service. You should also go through the integration process by managing FAQ, template development, and system integration.
Clients tend to forget their account passwords. In such a case, you request a password reset from the company. First, you provide the email address used for registration. From there, the company will send the credentials for resetting the password.
Pricing Policy Review
Help Lama offers three pricing packages, including a 15-day free trial for each and three users. An additional amount of $29/month will be charged for each extra user.
Standard ($99 /month)
- Unlimited tickets
- Live chat
- Facebook & Instagram Integration
- Automated order tracking
- Email Support
- Knowledge Base
- Native Shopify/Woocommerce/ Magento Integration
- Native SMS Integration
- Native Phone Call Integration
Pro ($199 /month)
- Standard Bundle Features
- Marketing Automation: Automate Reviews And UGC Collection
- Agent Training Automation
- Hire Customer Service Agents From Our Marketplace
- Proactive Customer Support: Scanning Orders For Issues
- Automated Returns Center
- Automated Center For Order Delivery Issues
Enterprise ($399 /month)
- Standard Bundle Features
- Pro Bundle Features
- Daily Scanning Of Orders For Issues
- Proactive Customer Support
Furthermore, you only pay for the calls HelpLama makes or the hours you use. The company strives to provide customers with the highest level of support, which involves only charging them for the services they’ve used. You can contact sales representatives for a custom quote based on your volume or requirements.
Contact & Support Systems
With over 200 employees, the company takes care of its customers all around the globe. Thus, HelpLama customers get efficient support regardless of their location, and they do not complain about specific language availability and answers to their concerns. You can contact the company via live chat, email, and phone. Additionally, the company provides general client advisor and staff contact information so clients can contact them during business hours with questions.
An Overview of Attitudes Towards the Service
According to our research, HelpLama posts only occasionally on various social media platforms. However, they respond quickly to a small number of comments from followers and potential clients. The company’s Facebook page has short conversations with its audience where clients give mostly positive HelpLama reviews.
We also checked such review platforms as Trustpilot and SiteJabber. Unfortunately, no reviews have been posted on those websites. We found an Indeed review on the company performance and HelpLama jobs satisfaction description with a 4.0 rating. HelpLama company culture isn’t about perks; it doesn’t exist solely to make employees happy (although it does that, too). The company’s employee reviews claim their working culture is about providing a foundation to achieve the primary purpose: to help businesses succeed.
FAQ Section
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Is HelpLama Legit?
The number of online scams is currently increasing. Thus, checking safety certification with your provider before ordering any services is essential. HelpLama uses only secure payment channels and has the reputation of a trustworthy company.
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What platforms does Helplama offer proactive customer support for?
HelpLama’s automatic scanning only works for eCommerce brands powered by Shopify, Magento, and Woocommerce.
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How long would it take to train an agent using the agent training automation?
HelpLama builds simulations when your trained agents deliver support. So, the process duration your new agents get trained on depends on how long you have been using the HelpLama simulations. It usually takes two weeks for the agent being trained on the simulator to get an understanding of the process as a whole. The simulator will also train the new agents on using Shopify’s portal.
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How does HelpLama resolve post-purchase issues or issues related to stock levels?
Some stores like to resolve post-purchase questions on their own. So in these cases, they simply take down the customer emails and forward them to the store’s team. In other cases, if HelpLama has API access to the shipping information, they help customers with order details, shipping, or tracking.
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How do you ensure Return On Investment (ROI)?
The company wants to create a long-term relationship with its clients, which means that for every dollar you spend on chat support services, HelpLama gives you data on how much you earned back. They have a chats-to-conversions tracking script that processes your website activity and generates essential data.
An Overview Rating of HelpLama
By looking at the various factors, we can rate Datamark as:
- Management – 5.0
- Job security – 4.7
- Work and life balance – 5.0
- Corporate benefits and compensation – 5.0
- Culture – 4.0
Other HelpLama reviews can present various scores depending on how they understand the company’s mission or interact with it.
HelpLama Alternative Competitors
If you’d like to consider another provider similar to HelpLama, you can select from the following companies as they have related services and the capacity to serve your client’s interests:
- Zendesk
- FreshDesk
- UserVoice
- Help Scout
- Jira Service Desk
- Groove
Our Verdict
Whether you receive more than 100 tickets/day or less than ten tickets/day, HelpLama would love to provide chat support and dedicated call center outsourcing services for your business. In addition, their expert telemarketers will easily fit into your sales strategy if you’re looking to scale your sales operations. Appointment setting, lead qualification, or closing warm leads, the HelpLama team has decades of experience in B2B sales. They also have experts who can offer Tier 2 resolutions for your customers’ technical problems. Whether you sell on-premise software, SaaS, or tech gadgets, your customers will always require technical support for features, bugs, or functionalities. Thus, the HelpLama team of technical experts will provide support over email and live chat and help over the phone.