24-7 Intouch Review
24-7 Intouch technical support and customer care provide value-driven solutions for over 20 years. Their goal is to provide a solution that delivers remarkable customer experiences and actionable insights while leveraging technological infrastructure to improve efficiency. The company does all this while remaining true to its clients’ culture and brand identity. It claims to be a true extension of your brand. Their customer care solutions are built on flexibility and collaboration and are customizable based on the unique needs of your business program. 24-7 Intouch focuses on hiring the best people, from front-line agents and managers to their corporate staff in HR, Finance, IT, Sales, and Marketing. Keeping core values in mind, 24-7 Intouch is able to recruit and retain high-caliber people within a vibrant culture committed to performance. Thus, their hardworking team is led by innovative executives uniquely suited to their positions and dedicated to the company’s success. Scroll down to learn more about reviews on 24/7 Intouch, the company’s advantages, pricing policy, and support system.
The Pros and Cons of Outsourcing Business Processes From 24-7 Intouch
- Content & Brand Moderation
24-7 Intouch content moderation team manages and removes content that violates your community guidelines. The company protects your brand from harmful content and provides elevated offerings around health and wellness to support moderators.
- Fraud & Compliance
The provider investigates fraudulent behavior by combining their analytical, detail-oriented team with superior fraud detection systems. They also handle emergency case support, damage and compliance claims, identity verification, account security, and bug identification.
- Sales & Customer Retention
24-7 Intouch contact center develops customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, the company gains insights that help you focus on conversion metrics and KPIs, driving revenue for your business.
- Quality Assurance
They offer a dedicated QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, 24-7 Intouch measures various touchpoints and effectively manages KPIs at the team and program levels.
- Digital Performance Enablers
Superpunch is a proprietary employee engagement app that streamlines scheduling, payroll, communication, and performance feedback. SIDD acts as an AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy. Finally, KnoahsARK 360 is an analytics and reporting platform that takes information from every customer interaction and collects it in a single database for analysis, evaluation, and recommendations for improvement.
Some current and former 24-7 Intouch employees provided negative feedback highlighting the company’s weaknesses. The main disadvantages include:
- Lack of paid vacation slots
- Poor management regarding the individual contribution of employees
- Inconsistent staff promotions
Nonetheless, the availability of digital performance enablers is the quality that makes 24-7 Intouch solutions a unique service for many businesses that strive to control outsourcing efficiency. It allows the company to remain the leader in successful customer communication for over two decades.
A Brief Review of Services
What does the company 24-7 Intouch do? The services list is clearly stated on their website. Here are the services that you can outsource from such a company:
Omnichannel Customer Care
Brand Trust & Safety
- Content & Brand Moderation
- Fraud & Compliance
- Data Annotation
- Intouch Mosaic Languages
- Workforce Management
- Sales & Retention
- Quality Assurance
How to sign up and place orders
You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the website.
A new customer has to fill in the form for the outsourcing team and request a pricing quote, specifying solution needs. 24-7 Intouch will contact you in 24 hours and help personalize your ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account.
Registering and logging into the company system is easy and quick. Mandatory login credentials for 24-7 Intouch include the customer’s name, email address, and contact information. This sign-up process allows you to create an account and access services at any time later. If you need someone to help you order services, the company has customer service representatives on the website. Finally, with legitimate password reset options, you know your services are safe for your clients. 24-7 Intouch will contact you via email to facilitate the password reset.
Pricing Policy Review
Only a few details about the cost of 24-7 Intouch services are provided. However, the company claims it offers affordable outsourcing customer care services, omitting the information about the minimum charge. Clients have to fill out a contact form or schedule a sales consultation on the website to get in touch with a company sales representative who can provide them with an accurate quote regarding its services. The provider charges a zero fee for consultation services.
Moreover, the company needs to elaborate on money security issues. There is no statement about reimbursement guarantee or other assurance for the client’s safety. The only deliberate statement about the pricing subject from 24-7 Intouch is that clients save 30% of their resources using their outsourcing services compared to what they would have paid an in-house agent. 24-7 Intouch salary for a call center representative is between $10-13 per hour.
Contact & Support Systems
With over 10000 employees, the company takes care of its customers all around the globe. Thus, 24-7 Intouch customers get efficient support regardless of their location, and they do not complain about specific language availability and answers to their concerns. You can reach out to the company via live chat, email, and phone. Additionally, the company provides general client advisor and staff contact information so clients can contact 24-7 Intouch during business hours with any questions.
An Overview of Attitudes Towards the Service
According to the 24-7 Intouch customer service review, the company posts only occasionally on various social media platforms. However, they respond quickly to a small number of comments from followers and potential clients. The company’s Facebook page has short conversations with its audience where clients give mostly positive 24-7 Intouch reviews on services.
We also checked such review platforms as Trustpilot and SiteJabber. Unfortunately, no reviews have been posted on those websites. We found a 24-7 Intouch job review on Indeed about the company performance and employee satisfaction description with a 3.2 rating. How much does 24-7 Intouch pay? The average hourly 24-7 Intouch pay rate for Call Center representatives in the United States is approximately $17, which is way higher than the national average.
24-7 Intouch employee reviews inform that agents are empowered to make decisions and push innovation. Their core values are to be brave, get started, readjust and learn from your mistakes. As the company claims, new ideas are always welcome, and company representatives are encouraged to push the status quo daily. Equally as important is being able to execute a vision, which means developing a plan and a team to follow through on that vision. 24-7 Intouch loves its team, clients, and partners. They work with brands they love and hire people who share their ideas and vision. It is the core of their success.
How to get hired at 24-7 Intouch?
According to 24-7 Intouch careers reviews, the hiring process for a customer center representative varies based on the applicant’s needs and the requirements of the clients who are hiring. It can take one day or up to a few weeks, depending on your availability and the training classes that are coming up. The first step is filling in an online application form. Then, you should go through pre-screening, which typically happens by phone interview. The next step is an onsite interview, including typing/grammar/ computer testing and other client-specific tests. 24-7 Intouch can provide a candidate with a job offer on the same day or schedule a second round of group interviews based on client hiring requirements. Thus, the agent starts training on the next day, in a few days or weeks, depending on the class they’re hired for.
Is 24-7 Intouch Safe?
The number of online scams is currently increasing. Thus, checking safety certification with your provider before ordering any services is essential. According to 24-7 Intouch call center reviews, the company uses only secure payment channels and has the reputation of a trustworthy company.
Is 24-7 Intouch Scam-Free?
Using 24-7 Intouch, you won’t be asked for payments before you request the services. In addition, the company uses secure payment channels to prevent third parties from accessing your accounts, and there are no scam cases in connection with 24-7 Intouch.
What about 24-7 Intouch Services Speed?
The company assures its customers of services’ scalability. They are committed to providing customized outsourcing solutions quickly and efficiently. We have not found any client complaints on services, so we are confident in 24-7 Intouch speed proficiency. In today’s competitive market, companies need to know how fast they can provide clients with specific products so that customers know their work timeline.
Does 24-7 Intouch Provide Discount Codes, Coupons, and Promos?
24-7 Intouch promotes its services and products through social media and newsletters to subscribers and customers. However, the website does not cover relevant information regarding promo codes, coupons, and specific discounts. The most significant advantage of 24-7 Intouch is reducing operational costs and increasing revenue through excellent outsourcing services. Probably, the company provides developing companies with funding to help them save on their budget. The company’s website displays a form clients can fill out for a free service quote based on different criteria.
An Overview Rating of 24-7 Intouch
By looking at the various factors, we can rate 24-7 Intouch as:
- Management – 4.0
- Job security – 4.7
- Work and life balance – 5.0
- Corporate benefits and compensation – 4.5
- Culture – 5.0
24-7 Intouch Alternative Competitors
- Enhanced Resource Centers
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven customer service solutions across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each field, 24-7 Intouch can provide a multichannel approach via voice, live chat, email, and social media management. This customizable customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top-to-bottom brand alignment for clients to create the ideal customer experience. The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, the US, Guatemala, the Philippines, and Jamaica.