IntouchCX Review

Information as per February 2024
4.3 star
Minimum price:
from $n/a
  • Our opinion
  • Pros and cons
Detailed rating:
  • Average CSAT
    Average CSAT
    IntouchCX ensures remarkable experiences, reflected in high customer satisfaction.
  • Pricing
    With customizable solutions and a zero-fee consultation, IntouchCX offers cost-effective options.
  • Multilingual Support Availability
    Multilingual Support Availability
    IntouchCX provides support globally, with multilingual agents across various channels.
  • Response Time
    Response Time
    Expect swift, real-time support tailored to your business needs, 24/7.
  • Content & Brand Moderation
  • Fraud & Compliance
  • Sales & Customer Retention
  • Quality Assurance
  • Digital Performance Enablers
  • Lack of paid vacation slots
  • Poor management regarding the individual contribution of employees
  • Inconsistent staff promotions

IntouchCX Summary

IntouchCX technical support and customer care provide value-driven solutions for over 20 years. Their goal is to provide a solution that delivers remarkable customer experiences and actionable insights while leveraging technological infrastructure to improve efficiency. The company does all this while remaining true to its clients’ culture and brand identity. It claims to be a true extension of your brand. Their customer care solutions are built on flexibility and collaboration and are customizable based on the unique needs of your business program. IntouchCX focuses on hiring the best people, from front-line agents and managers to their corporate staff in HR, Finance, IT, Sales, and Marketing. Keeping core values in mind, IntouchCX is able to recruit and retain high-caliber people within a vibrant culture committed to performance. Thus, their hardworking team is led by innovative executives uniquely suited to their positions and dedicated to the company’s success. Scroll down to learn more about reviews on 24/7 Intouch, the company’s advantages, pricing policy, and support system.

The Pros and Cons of Outsourcing Business Processes From IntouchCX


  • Content & Brand Moderation

IntouchCX content moderation team manages and removes content that violates your community guidelines. The company protects your brand from harmful content and provides elevated offerings around health and wellness to support moderators.

  • Fraud & Compliance

The provider investigates fraudulent behavior by combining their analytical, detail-oriented team with superior fraud detection systems. They also handle emergency case support, damage and compliance claims, identity verification, account security, and bug identification.

  • Sales & Customer Retention

IntouchCX contact center develops customized sales programs that drive customer loyalty and retention for your brand. By providing exceptional customer service support and consultation, the company gains insights that help you focus on conversion metrics and KPIs, driving revenue for your business.

  • Quality Assurance

They offer a dedicated QA team to deliver real-time feedback. Through a robust system of data reports, interaction recordings, and customer feedback surveys, IntouchCX measures various touchpoints and effectively manages KPIs at the team and program levels.

  • Digital Performance Enablers

Superpunch is a proprietary employee engagement app that streamlines scheduling, payroll, communication, and performance feedback. SIDD acts as an AI associate assistant tool that enables customer care teams to work smarter, empowering them to handle customer interactions more efficiently and with greater empathy. Finally, KnoahsARK 360 is an analytics and reporting platform that takes information from every customer interaction and collects it in a single database for analysis, evaluation, and recommendations for improvement.


Some current and former IntouchCX employees provided negative feedback highlighting the company’s weaknesses. The main disadvantages include:

  • Lack of paid vacation slots
  • Poor management regarding the individual contribution of employees
  • Inconsistent staff promotions

Nonetheless, the availability of digital performance enablers is the quality that makes IntouchCX solutions a unique service for many businesses that strive to control outsourcing efficiency. It allows the company to remain the leader in successful customer communication for over two decades.

A Brief Review of Services

What does the company IntouchCX do? The services list is clearly stated on their website. Here are the services that you can outsource from such a company:

Omnichannel Customer Care

  • Chat
  • Social
  • Email
  • SMS
  • Self-Service
  • Voice

Brand Trust & Safety

  • Content & Brand Moderation
  • Fraud & Compliance
  • Data Annotation

Strategic Solutions

  • Intouch Mosaic Languages
  • Workforce Management
  • Sales & Retention
  • Quality Assurance

How to sign up and place orders

You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the website.

A new customer has to fill in the form for the outsourcing team and request a pricing quote, specifying solution needs. IntouchCX will contact you in 24 hours and help personalize your ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account.

Registering and logging into the company system is easy and quick. Mandatory login credentials for IntouchCX include the customer’s name, email address, and contact information. This sign-up process allows you to create an account and access services at any time later. If you need someone to help you order services, the company has customer service representatives on the website. Finally, with legitimate password reset options, you know your services are safe for your clients. IntouchCX will contact you via email to facilitate the password reset.

Pricing Policy Review

Only a few details about the cost of IntouchCX services are provided. However, the company claims it offers affordable outsourcing customer care services, omitting the information about the minimum charge. Clients have to fill out a contact form or schedule a sales consultation on the website to get in touch with a company sales representative who can provide them with an accurate quote regarding its services. The provider charges a zero fee for consultation services.

Moreover, the company needs to elaborate on money security issues. There is no statement about reimbursement guarantee or other assurance for the client’s safety. The only deliberate statement about the pricing subject from IntouchCX is that clients save 30% of their resources using their outsourcing services compared to what they would have paid an in-house agent. IntouchCX salary for a call center representative is between $10-13 per hour.

Contact & Support Systems

With over 10000 employees, the company takes care of its customers all around the globe. Thus, IntouchCX customers get efficient support regardless of their location, and they do not complain about specific language availability and answers to their concerns. You can reach out to the company via live chat, email, and phone. Additionally, the company provides general client advisor and staff contact information so clients can contact IntouchCX during business hours with any questions.

An Overview of Attitudes Towards the Service

According to the IntouchCX customer service review, the company posts only occasionally on various social media platforms. However, they respond quickly to a small number of comments from followers and potential clients. The company’s Facebook page has short conversations with its audience where clients give mostly positive IntouchCX reviews on services.

We also checked such review platforms as Trustpilot and SiteJabber. Unfortunately, no reviews have been posted on those websites. We found a IntouchCX job review on Indeed about the company performance and employee satisfaction description with a 3.2 rating. How much does IntouchCX pay? The average hourly IntouchCX pay rate for Call Center representatives in the United States is approximately $17, which is way higher than the national average.

IntouchCX employee reviews inform that agents are empowered to make decisions and push innovation. Their core values are to be brave, get started, readjust and learn from your mistakes. As the company claims, new ideas are always welcome, and company representatives are encouraged to push the status quo daily. Equally as important is being able to execute a vision, which means developing a plan and a team to follow through on that vision. IntouchCX loves its team, clients, and partners. They work with brands they love and hire people who share their ideas and vision. It is the core of their success.


  • How to get hired at IntouchCX?

    According to IntouchCX careers reviews, the hiring process for a customer center representative varies based on the applicant’s needs and the requirements of the clients who are hiring. It can take one day or up to a few weeks, depending on your availability and the training classes that are coming up. The first step is filling in an online application form. Then, you should go through pre-screening, which typically happens by phone interview. The next step is an onsite interview, including typing/grammar/ computer testing and other client-specific tests. IntouchCX can provide a candidate with a job offer on the same day or schedule a second round of group interviews based on client hiring requirements. Thus, the agent starts training on the next day, in a few days or weeks, depending on the class they’re hired for.

  • Is IntouchCX Safe?

    The number of online scams is currently increasing. Thus, checking safety certification with your provider before ordering any services is essential. According to IntouchCX call center reviews, the company uses only secure payment channels and has the reputation of a trustworthy company.

  • Is IntouchCX Scam-Free?

    Using IntouchCX, you won’t be asked for payments before you request the services. In addition, the company uses secure payment channels to prevent third parties from accessing your accounts, and there are no scam cases in connection with IntouchCX.

  • What about IntouchCX Services Speed?

    The company assures its customers of services’ scalability. They are committed to providing customized outsourcing solutions quickly and efficiently. We have not found any client complaints on services, so we are confident in IntouchCX speed proficiency. In today’s competitive market, companies need to know how fast they can provide clients with specific products so that customers know their work timeline.

  • Does IntouchCX Provide Discount Codes, Coupons, and Promos?

    IntouchCX promotes its services and products through social media and newsletters to subscribers and customers. However, the website does not cover relevant information regarding promo codes, coupons, and specific discounts. The most significant advantage of IntouchCX is reducing operational costs and increasing revenue through excellent outsourcing services. Probably, the company provides developing companies with funding to help them save on their budget. The company’s website displays a form clients can fill out for a free service quote based on different criteria.

An Overview Rating of IntouchCX

By looking at the various factors, we can rate IntouchCX as:

  • Management – 4.0
  • Job security – 4.7
  • Work and life balance – 5.0
  • Corporate benefits and compensation – 4.5
  • Culture – 5.0

IntouchCX Alternative Competitors

  • Conduent
  • TaskUs
  • Concentrix
  • Enhanced Resource Centers
  • Helpware

Our Verdict

IntouchCX is a global contact center outsourcing company that delivers innovative, quality-driven customer service solutions across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each field, IntouchCX can provide a multichannel approach via voice, live chat, email, and social media management. This customizable customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The IntouchCX team takes pride in creating a top-to-bottom brand alignment for clients to create the ideal customer experience. The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, the US, Guatemala, the Philippines, and Jamaica.