Table of Contents
SupportYourApp Summary
If your business has to deal with customers, a contact center is essential for communication with them. However, finding and training dedicated agents to manage customer support are time-consuming and costly. Therefore, usually companies choose to outsource contact center.
SupportYourApp is an outsourced customer service provider which operates now in 5 locations around the world. An original SupportYourApp location is Kyiv, Ukraine. The company has a decade of expertise delivering excellent 24/7/365 third-party customer service in 55 languages to more than 200 different businesses.
Its support specialists deal with various inquiries from the end users in a timely and efficient manner by covering all possible channels of communication that can be easily integrated with their in-house built QCRM system.
Going through the SupportYourApp website will prove they are customer-centric, empathic, and professional. Every request requires fast resolution, and the client wants to achieve success as quickly as possible, so it is essential to analyze their work thoroughly.
Are you looking for an external support solution to build a top-notch business strategy? Look no further! Here is one of the SupportYourApp reviews describing a safe and quality company for such services!
The Pros and Cons of Outsourcing Business Processes From SupportYourApp
Advantages
- Affordable prices
Hiring support staff and building a top-notch support strategy within your company structure costs quite a lot. This way is better to focus on your business agenda and let the outsourced customer support team take care of your users at a reasonable cost.
- More coverage
SupportYourApp offers coverage of multiple communication channels — phones, chats, emails, etc. The company is also fully integrable with the most popular chat and phone systems, making the services smooth and flexible to suit business needs.
- Taking care of support consultants
SupportYourApp hires, on-boards, and takes care of training (with customers’ knowledge base that they can help develop) the support consultants most suited for the company’s needs. Their customers are as involved in this process as they want to be.
- Speaks 55 languages
SupportYourApp speaks 55 languages and is constantly looking for ways to involve top experts in the market.
- Short response time
Outsourcing service takes care of your customers’ inquiries as fast as possible to ensure high customer satisfaction.
- Customer centricity is their DNA
SupportYourApp provides superb customer service support, as it is in their DNA. There is no company without customer centricity, and that is a guarantee for an excellent customer care outsourcing solution.
- Secure all conversations
SupportYourApp is PCI/DSS & ISO/IEC 27001:2013 certified, so you don’t have to worry about data safety. Instead, put those freed resources into managing and scaling your business.
Disadvantages
- AI Costly Maintenance. SupportYourApp uses AI solutions to speed up the work process and have the possibility for agents to focus on more advanced tasks. Thus, AI can become very expensive to maintain. Even if you are using secure software, being dependent on AI can lead to a situation when you can’t cover its expenses or experience data loss.
- Machines lack creativity. This drawback is connected to the previous one, indicating what really separates AI from people. Even if AI-advanced software can replicate a human-like voice, it can’t replicate the entire creative solution thinking process.
SupportYourApp helps global tech Unicorns scale faster by taking excellent care of their customers via chat, email, phone, and other communication services. Unlike competitors, SupportYourApp developed a customer support CRM system QCRM™ 5, based on machine learning and AI, that took 10 years to design and iterate. There were no tools for teams to process high volumes of emails, chats, and phone calls. Thus, the new system will help manage teams of 400 people and support them with a massive workflow of emails.
Using this CRM system, SupportYourApp achieves the highest level of productivity by having tools that perfectly match their tasks and goals. They can suggest the best approach to ensure an increase in the efficiency and productivity of the company. Therefore, you will receive quality outsourcing services from SupportYourApp compared to what you get from its competitors.
A Brief Review of Services at SupportYourApp
Many businesses outsource their services because they want to focus on long–term goals. SupportYourApp customer support can help achieve your vision as it provides many different services that can help you stay focused on your goals while maintaining excellent customer support.
Here are the services that you can outsource from such a company:
- Call Center
- Technical Support
- eCommerce Support
- Live Chat
- Amazon Customer Support Outsourcing for Sellers
- Social Media Customer Service
- Outsourced Receptionist Service
- Telemarketing Outsourcing Services
…and many more.
How to Sign Up and Place Orders at SupportYourApp
SupportYourApp allows you to access its services and easily make orders as they prepare an integration roadmap to start scaling faster. The 1st month of integration is free!
You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the web-portal.
A new customer has to choose a specific package for the outsourcing team and request a pricing quote. SupportYourApp will contact you in 24 hours and help personalize your ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account. You should confirm the password before submitting the request. The registration process will take a few minutes before you are through and ready to order any service. You should also go through the integration process by managing FAQ, template development, and system integration. Finally, in 3 weeks, the client makes a 1st month’s prepayment, and SupportYourApp goes live.
Clients need to remember their account passwords. Otherwise, they request a password reset from the company. First, companies provide the email address used for registration. From there, SupportYourApp will send the credentials for resetting the password.
Support Your App Reviews on the Pricing Policy
You must calculate your pricing for specific support outsourcing needs to be sure your money is safe and your company can always receive excellent customer service. The pricing quote depends on your business type, the number of services, and the team size requested.
SupportYourApp pricing packages are the following:
- Shared Team. This service will help you extend your current team and provide customer support for the soft launch of your product.
- Dedicated Team. Get a dedicated team of specialists who are focused on your customers only.
- Dedicated Team Turn Key. A dedicated team of professionals with a personal management team integrated into your company structure. It is a remote extension of your in-house team.
SupportYourApp Contact and Support Systems
Before outsourcing services, you should research how you’ll contact the service provider in times of need. SupportYourApp ensures a smooth and efficient communication system all around the clock.
The company uses various channels to communicate with clients 24/7, such as call center, live chat, email, and help desk. Thus, you shouldn’t worry about your clients receiving support whenever they need it.
SupportYourApp also provides a contact number and email address on their website that you can use. But remember, you can only reach out to them with the contact number from Monday to Friday during working hours EST. You can communicate with the sales team to ask about service delivery or the cost you’ll pay when outsourcing call center services.
An Overview of Attitudes Towards the Service
The company is active on various social media platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok to display its services and update clients on its internal work processes, telling more about its support agents, for instance. The number of followers and response feedback on social media is low. But it doesn’t mean that SupportYourApp won’t provide efficient outsourcing services. In addition, you can always access recent updates from the website as the team regularly updates such info.
-
Is SupportYourApp Safe?
SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data.
-
How Do Companies Save Resources on SupportYourApp Call Center?
The cost of supporting the team, expanding your office, buying and installing the latest technologies, conducting team building sessions is saved if you outsource your contact center support.
-
How To Set Up SupportYourApp Customer Service For an eCommerce Store?
Determine the size and the support model that your business will require. Make sure your team expands with professionals with the right skills and knowledge. Set up the processes and communication flow — all with your eCommerce customer in mind. These are the steps to success while e-commerce outsourcing.
-
Will Outsourced IT Support With SupportYourApp For My Business Help Me Scale?
Of course! An outsourced team frees up many resources that otherwise might have gone on supporting an in-house team. Freeing those resources will allow for your company’s growth and development.
FAQ Section
An Overview Rating of SupportYourApp
By looking at the various factors, we can rate SupportYourApp as:
- Management – 4.5 out of 5
- SupportYourApp job security – 5 out of 5
- Work and life balance – 4 out of 5
- Benefits and compensation – 4.5 out of 5
- Culture – 5 out of 5
Other reviewers can present different scores depending on how they understand the mission of SupportYourApp or interact with it.
SupportYourApp’s Alternative Competitors
Considering SupportYourApp outsourcing service, you may also want to investigate similar alternatives or competitors to find the best solution. Customer Service Software is a widely used technology, and many people seek sophisticated and time-saving software solutions. Other essential factors to consider when researching alternatives to SupportYourApp include ease of use and reliability. Here’s a list of different options you might think to work with besides SupportYourApp:
- Freshdesk
- LiveAgent
- Zoho Desk
- Zendesk Support Suite
Our Verdict
SupportYourApp is a global company with a decade of expertise in the customer service market, striving for diversity and inclusion. They welcome people with various backgrounds and experiences who can bring their unique personalities and thrive with them. Although agents work in different parts of the world, the company promotes family values of like-spirited people determined to help others, with one satisfied customer at a time. Moreover, the SupportYourApp salary is competitive in the market. The company treats employees like their clients, surrounding them with complete care, an individual approach, and a wholesome, positive experience.