Top Outsource
Customer Support Services

Our review company analyzes outsource customer support services, providing crucial information to guide on how to find the best services.


Read our reviews and see where and how to get help outsourcing your customer support.

Explore top-5 services

Top-rated customer support services

1
wow24-7 logo
4.9/5
/5
$ 990
Lowest price
  • 24/7 global coverage
2
helplama logo
4.5/5
/5
$ 399
Lowest price
3
supportyourapp
4.4/5
/5
$ 1000
Lowest price
4
support ninja logo
4.4/5
/5
$ 29
Lowest price
5
4.3/5
/5
$ 387
Lowest price

Other popular services to consider

We have analyzed the most popular outsource customer support services worldwide. You can discover the evaluation procedure here. Below is the list of services that are not in the top-5 but can still be considered valid.

Take a quick look at each company's short review summary

Magellan Solutions Review
Logo:
magellan solutions
Minimum price:
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from $75
from
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Cons:

Outsourcing call center services is a favored strategy among SMEs for enhancing productivity and performance. Magellan Solutions Outsourcing Inc., based in the Philippines, specializes in inbound and outbound call center services and business processing outsourcing. They offer efficient customer support across the entire customer lifecycle, employing innovative strategies to optimize operational performance. Consider hiring Magellan Solutions for comprehensive outsourcing solutions tailored to your business needs.

Simply Contact Review
Logo:
simply contact
Minimum price:
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from $1000
from
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Simply Contact is a customer service outsourcing firm established in Ukraine in 2013, offering inbound and outbound support, technical assistance, order processing, and telemarketing services. With offices in Ukraine, Poland, and upcoming locations in Romania and Bulgaria, they operate remotely, allowing their team to work from anywhere. Their success is evident from winning the Best Contact Center Start-up award at the Contact Center World Awards in 2019. Simply Contact prioritizes delivering top-notch customer experiences by leveraging cutting-edge technologies and highly skilled professionals. Despite its youth, the company has garnered industry recognition and is poised for continued success through innovation and client satisfaction.

Datamark Review
Logo:
datamark
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from $n/a
from
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Datamark offers efficient back-office services, including call center and BPO services, to Fortune 500 companies and other large corporations. Their primary services encompass high-volume digital mailroom management, mail center management, document processing, and data entry. Additionally, they provide process improvement consulting using Lean Six Sigma methodologies to streamline workflows and enhance process quality. Datamark’s unique services aim to increase clients’ business efficiency. They are recognized as a reliable provider for managing outsourcing customer support, ensuring high customer satisfaction and first-contact resolution rates. If you’re seeking an exceptional contact center service provider to enhance efficiency and performance, Datamark is worth considering.

ROI Call Center Solutions Review
Logo:
roi cx solutions
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from $n/a
from
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For decades, businesses have relied on outsourcing telemarketing tasks to call center service providers, effectively handling customer inquiries, order processing, and product support. Outsourcing to experienced agents can lead to reduced sales expenses, enhanced brand awareness, and increased revenue. Reviews of ROI Call Center Solutions highlight its excellence in communication and customer relationship management, with well-trained agents. Their website is praised for its clarity and attractiveness, offering comprehensive information. Further exploration of the company’s offerings is encouraged.

Specialty Answering Service Review
Logo:
speciality answering service
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from $38
from
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Since 1985, SAS has been a leading provider of inbound call center services, aiming to make 24-hour customer support accessible to businesses of all sizes. With continuous innovation, they offer scalable and cost-effective inbound and outbound call center solutions. Serving over 5,000 businesses globally, SAS caters to enterprises of varying sizes, helping to reduce costs, enhance productivity, and elevate brand growth. Their flexible pricing models ensure affordability, making them a competitive choice for businesses seeking to outsource customer service. Whether forwarding telephone lines or managing overflow traffic, SAS ensures prompt issue resolution around the clock.

AnswerFirst Review
Logo:
answerfirst
Minimum price:
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from $30
from
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AnswerFirst is a leading provider in the customer service industry, offering exceptional and cost-effective solutions across various sectors such as Agriculture, Arts & Entertainment, E-Commerce, and more. With 20+ years of experience, they deliver top-notch customer care 24/7/365, tailored to meet unique business requirements. Their services include handling calls, emails, web chats, social media inquiries, and SMS messages with live, dedicated, and professional U.S.-based representatives. AnswerFirst offers a range of services including appointment scheduling, order taking, and business process management, ensuring efficient and reliable business communication and customer support.

IntouchCX Review
Logo:
intouchcx
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from $n/a
from
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IntouchCX has been delivering value-driven technical support and customer care solutions for over 20 years. Their focus is on providing exceptional customer experiences and actionable insights while maintaining clients’ brand identity. They emphasize flexibility and collaboration in their customizable customer care solutions tailored to each business program’s unique needs. By prioritizing hiring top talent across all levels and fostering a vibrant culture rooted in core values, IntouchCX ensures the recruitment and retention of high-caliber individuals dedicated to performance. The company’s leadership comprises innovative executives committed to its success. Further details on reviews, advantages, pricing policy, and support systems are available for exploration.

Helpware Review
Logo:
helpware
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from $1800
from
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Helpware is a digitally enabled People as a Service Outsourcer catering to high-growth, technology-driven companies. Their focus is on providing superior customer experiences through API and integration-enabled human task services. Founded in 2015, Helpware takes a modern approach to outsourcing by emphasizing culture and employee satisfaction. They offer a range of start-up solutions including Digital Customer Service, Content Control, AI Operations, and Back-Office Support. Partnering with Helpware facilitates faster product-to-market expansions and provides a competitive advantage, as they prioritize teamwork and a familial atmosphere.

Influx Review
Logo:
influx
Minimum price:
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from $799
from
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Influx is revolutionizing customer experience by creating the world’s largest remote-first team, spanning over 123 cities globally. They offer round-the-clock solutions tailored to your time zone(s) while ensuring experiences are scalable and reflect your brand identity. Combining automation with a human touch, they prioritize customer satisfaction without compromising business growth. Influx guarantees a rapid response with at least 10 agents ready to start within a week and can add 30+ agents monthly across three regions. Every new hire undergoes a rigorous three-step recruitment process overseen by multiple managers to ensure consistent and exceptional service delivery.

ModSquad Review
Logo:
modsquad
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from $15.25
from
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ModSquad offers customizable customer experience (CX) services catering to companies worldwide, spanning diverse industries from Fortune 500s to startups. Founded in 2007, the company specializes in content moderation, community management, and social media support. They assist throughout the customer support pipeline, including strategic planning, tool implementation, workflow optimization, knowledge base creation, and training program development.

ModSquad ensures remote work security through their Cubeless platform, combining compliant software and systems with comprehensive policies and training for their CX experts, known as Mods. Work is conducted via a secure virtual desktop in the cloud with high redundancy and uptime, bolstered by additional protections such as anti-screen capture and key logging measures to safeguard data movement.

Mindy Support Review
Logo:
mindy support
Minimum price:
Minimum deadline:
from $n/a
from
Pros:
  • Quality Assurance
  • Data Security
  • Multilingual Support
  • Small & Large Projects
  • Boost Productivity
  • Proven Experience
  • Customized knowledge base
Cons:
  • AI Costly Maintenance. Mindy Support uses AI solutions to speed up the work process and have the possibility for agents to focus on more advanced tasks. Thus, AI can become very expensive to maintain. Even if you are using secure software, being dependent on AI can lead to a situation when you can’t cover its expenses or experience data loss.
  • Machines lack creativity. This drawback is connected to the previous one, indicating what really separates AI from people. Even if AI-advanced software can replicate a human-like voice, it can’t replicate the entire creative solution thinking process.

Mindy Support originated as a division within a larger IT outsourcing company before becoming an independent entity in 2015, focusing on customer service and data annotation services. Over the years, it has evolved into a prominent outsourcing partner for Fortune 500 and GAFAM companies.

With a global team of over 2,000 specialists and offices across multiple countries, including Cyprus, Poland, and India, Mindy Support offers comprehensive support and rapid project scaling while ensuring business continuity. The company boasts a seasoned management team with backgrounds in IT and customer support, enabling them to implement robust quality-control processes and maintain high standards even during rapid expansion.

GCS (Global Contact Services) Review
Logo:
gcs
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from $n/a
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Effective communication with customers is crucial for business success, influencing purchasing decisions and customer loyalty. GCS agency offers outsourcing staffing and management solutions to ensure desired business outcomes. With GCS’s call center specialists boasting extensive experience and necessary skills, they provide reliable remote contact services that exceed expectations, enhancing customer satisfaction and retention.

Arise Review
Logo:
arise
Minimum price:
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from $19.75
from
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Cons:

In 2020, businesses faced unprecedented challenges, leading to a reevaluation of management practices. Owners increasingly prioritized communication issues due to the impact of circumstances on customer interactions, leading to decreased profits. Services like Arise call center emerged during this time, offering experts to handle customer communication, addressing the growing need for efficient and effective customer engagement strategies.

WOW24-7 Review
Logo:
wow24-7 logo
Minimum price:
Minimum deadline:
from $990
from
Pros:
  • ISO27001 Certified
  • Empathic Listeners
  • IT Solutions
  • 24/7 Call Center
  • Arguably the Quickest & Most Flexible Onboarding
  • Multilingual Customer Support Services
  • Quick & Courteous Handling
  • Regular Client Communication
  • Care For Your Content
Cons:
  • According to WOW24-7 service reviews on Clutch, clients are launching projects in different countries, so agents have to speak various languages fluently. It would be great if the company had more possibilities with higher levels regarding agents’ language skills.
  • There are a few cases when agents need help understanding the client’s business process, values, and mission. Thus, the company should provide employees with proper training on the core aspects and vision of every enterprise they work with to offer a personalized approach.

WOW24-7 is a leading provider of customer support outsourcing services globally, catering to businesses across various industries such as SaaS, E-Commerce, Tourism, IoT, Healthcare, Fashion, and FinTech. With a focus on delivering exceptional user experiences, scaling businesses, and enhancing customer satisfaction and loyalty, WOW24-7 offers multichannel support, including call center services and social media support.

Over the past 15 years, the company has established itself as a trusted partner for small and medium-sized businesses in the US and European markets, providing efficient and cost-effective solutions for improving customer engagement and satisfaction. If you’re seeking a reliable outsourcing partner to enhance your customer journey, WOW24-7 may be the right choice for you.

HelpLama Review
Logo:
helplama logo
Minimum price:
Minimum deadline:
from $399
from
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HelpLama operates as an on-demand 24/7 live customer support service, utilizing a combination of AI technology and skilled agents specialized in niche categories. These agents efficiently resolve customer issues, aid in decision-making, and provide personalized assistance, ultimately boosting conversions and enhancing brand empowerment. With a global team spanning the USA, UK, and Australia, HelpLama caters to specific market audiences, offering expertise in areas such as e-commerce support, B2B telemarketing, and technical assistance. Having served over 100 businesses, HelpLama has facilitated significant sales growth and fostered strong customer-client relationships, making them a compelling choice for businesses seeking reliable customer support solutions.

SupportYourApp Review
Logo:
supportyourapp
Minimum price:
Minimum deadline:
from $1000
from
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SupportYourApp is an outsourced customer service provider with locations in five global hubs, including Kyiv, Ukraine. With a decade of experience, they offer 24/7 support in 55 languages to over 200 businesses. Their specialists handle diverse inquiries efficiently across various communication channels, integrated with their proprietary QCRM system. Known for their customer-centric approach, empathy, and professionalism, SupportYourApp ensures fast issue resolution to drive client success. Positive reviews attest to their quality services, making them a reliable choice for businesses seeking external support solutions.

SupportNinja Review
Logo:
support ninja logo
Minimum price:
Minimum deadline:
from $29
from
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SupportNinja serves as an omnichannel solution for customer experience and back-office support, initially focusing on fast-growth technology firms in Silicon Valley before expanding globally. Their services are integral to consumer-focused apps, e-commerce, and platform-based tech companies, supporting over 100 brands. Founded in 2014, SupportNinja prioritizes developing top talent, utilizing cutting-edge technology, and challenging traditional outsourcing methods. With headquarters in Dallas, TX, and offices in the Philippines, they provide 24/7 support, lead generation, customer service, and community management, setting new standards in business process outsourcing and offering career opportunities in the industry.

TeleDirect Review
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from $387
from
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TeleDirect is a customer support outsourcing company that offers diverse communication channels to interact with clients, facilitate transactions, and enhance business performance. It allows clients to focus on their products or services while TeleDirect handles sales, making it an effective corporation. TeleDirect has received positive reviews for its exceptional call center services, featuring advanced software and experienced agents to improve customer satisfaction. The company’s website provides detailed information on its services, including call center platforms, lead response management, and booking services, all aimed at driving sales and boosting brand engagement at a reasonable cost for small businesses.

Outsource Customer Support Services

Customer support isn’t just a department; it’s the heart of any business. It’s about helping people when they have questions or problems, making sure they’re content, and keeping them coming back for more.

However, here’s the thing: providing top-notch client service can be a bit like juggling. You’ve got calls to answer, emails to respond to, and live chats to manage – and it can get overwhelming.

That’s where customer care outsourcing comes in. It’s like having a trusty sidekick who can handle some of the juggling for you. In this guide, we’ll walk you through the ins and outs of outsourcing client service assistance.

The Power of Outsourcing Customer Service in Business Operations

Customer service outsourcing is like having a helpful friend for your business. It’s when a company has a special team to answer questions and solve problems for their clients. Imagine you buy something online that doesn’t arrive or is broken. You can talk to the client support team, and they’ll try to fix it for you.

Many well-known companies use customer support outsourcing to handle their client inquiries and assistance needs. Companies that outsource customer service include:

  1. Apple: Apple outsources some of its customers’ assistance to third-party call centers to assist with technical support and general inquiries.
  1. Amazon: Amazon, especially for its global operations, uses outsourced customer service to manage client inquiries, returns, and order-related issues.
  1. Microsoft: Microsoft outsources client assistance for its software products and services, including Windows and Office.
  1. Netflix: Netflix partners with outsourcing customer service companies to provide client support for account inquiries, streaming issues, and billing questions.

But why do all these companies, including real giants, outsource customer service? Here are some reasons:

  • Helping Customers: Companies want to make sure their clients have a good experience. They help them with questions, issues, or anything they need.
  • Fixing Problems: Sometimes things go wrong, like a product gets damaged during shipping. Customer service is there to fix these problems and make clients smile again.
  • Building Trust: When companies are there to help, customers trust them more. Trust is like a strong bridge between a company and its clients.
  • Getting Feedback: Outsourcing customer service also listens to what clients say. This feedback helps companies improve their products and services.

When customer support outsourcing companies take over client assistance, it allows the business to move forward without worrying about how to solve client problems. Such cooperation creates significant assistance for businesses.

How to Outsource Customer Service?

So, how do you get started on this outsourcing adventure? Here’s your simple guide:

1. Know Your Brand Inside and Out.

Before you think about outsourcing service, ensure you know your brand like the back of your hand. What’s your brand’s personality? What do you stand for? What values drive your business? Having a clear brand identity is like having a compass – it helps you stay on the right path, even when others are navigating.

2. Define Your Vision.

The vivid picture of where you want your business to be in the future. Where do you see it in a year, five years, or even a decade from now? Having a vision gives you direction and purpose. It helps you make decisions that align with your long-term goals, and it inspires and motivates your team as they understand the bigger picture.

3. Set Clear Values.

Values are the ethical framework of your business. They define your principles and serve as a compass for decision-making. Whether your values center on providing exceptional outsourcing customer services, upholding unwavering integrity, delivering top-notch quality, or fostering innovation, they shape your company’s culture.

Clear values are the foundation upon which you build trust with your customers and employees, creating a solid framework for your business to thrive.

4. Identify Your Customer Support Needs.

Understanding your customers’ preferences is crucial for effective customer support outsourcing services. Different customers have different communication preferences. Some prefer email for its formality, while others seek the immediacy of phone calls.

Analyze the channels your customers use most frequently and the types of inquiries they typically have. The knowledge helps you select an outsourcing partner who can seamlessly handle these diverse needs, ensuring positive outsourcing support.

5. Find the Right Outsourcing Partner.

Finding the perfect customer service outsourcing partner is essential. It’s akin to choosing a business collaborator who shares your values and aligns with your goals. Seek customer service outsourcing companies that comprehend your brand, vision, and values and embody them.

They should act as an extension of your team, representing you professionally and embracing your principles. Thorough research and evaluations are key to finding a partner whose ethos matches yours, leading to a fruitful collaboration.

6. Training and Onboarding.

Onboarding your outsourced customer support partner is a comprehensive process similar to integrating a new employee into your organization. Provide thorough training about your products, services, and how you want things done. Make sure they’re a part of the team.

Effective training guarantees a smooth assimilation of your outsourcing partner into your operations, minimizing any hiccups in customer service.

7. Maintain Open Communication.

Just like any relationship, good communication is key. Keep the lines open between your in-house team and your outsourced customer service companies.

Regular updates, insights, and feedback-sharing sessions help create a collaborative working environment. The ongoing dialogue fosters unity and ensures everyone is on the same page, working towards shared goals.

Conclusion

Support outsourcing is the heartbeat of any business. Yet, providing top-tier customer services outsourcing can sometimes feel like juggling a multitude of tasks – from answering calls to managing emails and live chats. It can be overwhelming, to say the least.

Enter outsourcing, your trusty sidekick in the world of business support. Remember that by choosing the right partner and aligning your strategy with your brand’s identity, you’re not just streamlining assistance; you’re forging a path toward enduring success in the world of business.

FAQ

Some of the most crucial benefits of outsourcing include:

  • Cost-effectiveness
  • Saving time and space
  • Giving you the time you need to focus on your core business function and primary duties

When it becomes crucial to focus on your growth strategy and reduce costs, it’s time to outsource your business process, customer care, and tech support. One of the first signs of trouble is experiencing spikes in call volume or consistent call overflow, creating long customer wait times and negatively affecting service quality. Another sign could be that you are experiencing growth and having difficulty scaling or increasing staff for additional duties like HR, IT, training, finance, and quality control teams.

No, you will maintain or even improve quality control if your outsourcing partner is an expert in recruiting and training their staff. With proper management and quality control processes in place, your partner will also bring a balanced approach to meeting KPIs without compromising customer satisfaction. However, the outsourcing team you choose must match your corporate culture, tone of voice, and level of expertise.

Yes, you can guarantee that your data will be secure if the outsourcing provider is compliant based on the latest security certifications: PCI and HIPAA, COPC, SOC I, and SOC 2 Type 2.

With the right outsourcing partner, clients can quickly scale their needs in weeks. For seasonal fluctuations, the benefits of having operational outsourcing are apparent. Since your provider will have multiple clients, they can shift and retrain agents, quickly hire and train temporary staff, and absorb fluctuations more easily than you could on your own. With nonessential operations handed over to providers, companies can be confident that their cost requirements can be scaled.

Best customer service websites include but are not limited to customer service, web chat, payroll, accounting, lead generation, web design, marketing, and many more. Setting one or two weekly days for mandatory check-ins with a provider would be beneficial. This is an excellent way for employees to express any concerns or difficulties they’re facing while working, and it can be sorted during the dedicated check-in times.

Check our top customer service companies rating, and choose the most suitable one for your business needs!