TeleDirect Review

Pros and Cons of TeleDirect Establishment

Advantages

• Save time and money. Outsourcing the customer contact management process allows everyone in your company to devote their full time and attention to your core business. As individuals and as an organization, you stay focused on what you do best without the distraction of dealing with phone inquiries.
• Grow sales. Whether inbound or outbound, call center agents have the knowledge and TeleDirect training practice, helping motivate people to buy. Once they understand your product or service, they easily translate their experience into your specific selling environment. Far from a one size fits all outsourced call center, TeleDirect takes the time to invest in your business.
• Improve customer service. Having a team of trained professionals to work with customers, fulfill orders and resolve problems makes the customer experience faster and more effective. Call center representatives can take care of any issue on time, whether a customer needs to change an order, return a product, or have a problem with using your product. Both automated and live agent TeleDirect support is available.
• Build your brand. When growing a business, your brand is one of your most important assets. When you use a call center to handle clients, customers, and prospects professionally, it strongly impacts how your target market views your business. Call centers are one of the most underappreciated brand-building tools today – and TeleDirect can help you implement key marketing initiatives with their call center platform.

Disadvantages

• TeleDirect charges an extra fee to get customer interaction recordings that show whether the product or service is represented correctly. There is also an additional price for comprising a text report afterward.
• Another drawback is that the company has a threshold of 29 minutes for clients to reach per month to maintain the account. While it is not an issue for big corporations, startups with low call volumes can have their accounts deactivated if they don’t meet a minimum commitment. A notable difference from other competitors is the TeleDirect pricing model, which we will present later in the review.

TeleDirect Pricing Policy

TeleDirect has affordable rates as low as 75 cents per minute. This bundle covers 20,000 minutes and costs $15,000. The company services are also affordable for startups, with the package for 300 minutes at $387, charging $1.29 per minute. Thus, the TeleDirect price starts at $387 per bundle.

The company is known as good value for money as it provides ideal service quality and a money-back guarantee of up to 80% if you cancel the package before using up all your minutes. It is a unique feature, as we tried to find other companies offering reimbursement. Moreover, there are various payment methods available at TeleDirect, such as Visa cards, Skrill and PayPal. The minimum usage allows your company to work with TeleDirect is 29 minutes per month.

An Overview Rating of TeleDirect

By looking at the various factors, we can rate Datamark as:

• Management – 4.0
• Job security – 4.7
• Work and life balance – 5.0
• Corporate benefits and compensation – 5.0
• Culture – 5.0

Other TeleDirect reviews can present various scores depending on how they understand the mission of TeleDirect or interact with it.

TeleDirect Alternative Competitors

If you’d like to consider another provider similar to TeleDirect, you can select from the following companies as they have related services and the capacity to serve your client’s interests:

• Signius communications
• GetCallers
• Davinci
• MAP Communications
• RingCentral