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Specialty Answering Service Summary
SAS has been providing inbound call center services since 1985. The company’s core goal is to make 24-hour customer service attainable for any sized business. SAS Call Services is continuously innovating business approaches and platforms to ensure they deliver instantly scalable and affordable inbound and outbound call center services!
SAS is handling outsourced customer service solutions for over 5,000 businesses worldwide. Whether you operate a small enterprise or a large Fortune 500 company, their call center services can help cut down excess costs, increase office productivity, and ultimately help grow your brand. Moreover, with flexible call center pricing models, SAS is a low-cost customer service provider for everything you need to help launch your business above your competition. By forwarding your business telephone lines to SAS or routing your overflow traffic to their call center, SAS will solve customer issues anytime.
The Pros and Cons of SAS Call Services
Advantages
- 24-Hour Call Center
Whether you have customers living in different time zones and continents, or clients with urgent issues after working hours, the SAS call center is available 24 hours a day, seven days a week, to help with any possible request. Furthermore, there’s no extra cost for customer service after hours, on weekends, or on holidays.
- USA Based Service
All SAS agents are based in the US call center location. Through a mix of virtual work-at-home agents and representatives working at the office, the company can provide the best USA-based outsourcing services at a competitive price compared to an offshore solution. With SAS, your outsourcing solutions remain onshore.
- Medical & Healthcare Call Center Support
SAS Call Services understands the peculiarities of the healthcare industry. The company is a 100% HIPAA-compliant call center with experience managing inbound calls for medical offices, medical insurance providers, hospitals, and other fields of the healthcare industry. SAS can handle calls for small medical offices, large open enrollment waves, and even large hospital systems.
- Small Business Call Center Specialists
SAS services know what will help your company grow and how to develop a customer service script to ensure you keep growing and stay their customer for years to come. If you’re a budget-conscious small business, consider partnering with SAS to use friendly and professional customer service that is always within your reach.
- Outbound Call Center Services
In addition to inbound services, SAS offers a full range of outbound call center services. Regarding sales capacity, the company can manage telemarketing campaigns, do B2B prospecting, and fill your calendar with sales meetings through a B2B appointment setting. SAS can manage win-back campaigns, reminder calls, and even market research and surveys in a customer service outsourcing capacity.
Disadvantages
- According to the company’s reviews on Clutch, there are a few cases when SAS agents need help understanding the client’s business process, values, and mission. Thus, the company should provide employees with proper training on the core aspects and vision of every enterprise they are working with to offer a personalized approach.
- Online communication. SAS outsourced customer service agents are usually based in the USA, so there may be communication difficulties with customers due to cultural peculiarities and language barriers. However, having the English language as a versatile asset usually eliminates all communication concerns.
A Brief Review of Services at SAS Call Center
Many businesses outsource their services because they want to focus on long–term goals. SAS customer support can help achieve your vision as it provides many different services that can help you stay focused on your business goals while maintaining excellent customer support.
Here are the services that you can outsource from such a company:
Inbound Call Services:
- Business Call Screening
- Customer Service
- Direct Response Call Center
- Email Response Service
- Emergencies
- Event Registration
- Help Desk Call Center
- Live Chat Outsourcing
- Order Processing Services
Outbound Call Services:
- B2B Telemarketing
- Customer Winback
- Lead Generation
- Market Research & Surveys
How to Sign Up and Place Orders at SAS
SAS Call Center allows you to access its services and easily make orders as they prepare an integration roadmap to start scaling faster. The free trial is available now!
SAS free trial is a 2-week or 200-minute (whichever comes first) period where you can get 24/7 live operator service. The free trial period only applies to programs in their shared operator pool, and the company cannot extend it to their dedicated agent programs. However, SAS encourages clients to experience agents’ work over the test period so you can get to know the customer service team and operations technology.
A new customer can choose a specific package for the outsourcing team after having a SAS Call Center demo meeting to personalize an ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account. You should confirm the password before submitting the request. The registration process will take a few minutes before you are through and ready to order any service. You should also go through the integration process by managing FAQ, template development, and system integration.
You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the web portal.
Clients need to remember their account passwords. Otherwise, they request a password reset from the company. First, companies provide the email address used for registration. From there, SAS will send the credentials for resetting the password.
Stop doing extra work and let SAS help you accomplish more daily things. The company offers over 30 different app integrations from Salesforce and Zendesk to Google Calendar and Sheets. The information SAS agents gather from your callers can automatically flow to your software with a few easy clicks.
SAS Reviews on the Pricing Policy
Aside from the quality of service, pricing is the next most important question when deciding on a call center company. Specialty Answering Service prices can accommodate any sized company.
Specialty Answering Service pricing options are the following:
The shared team starts at $38 per month ($1.29 per minute)
- 24-hour coverage, 365 days a year
- Toll-free and local forwarding numbers are available
- Customized call scripting
- Bilingual service at no extra cost
- All calls recorded & available for 60 days
- All messages are available via SAS online portal
Dedicated Customer Service Agents
- Daily client-driven training
- Ideal for complicated outsourcing requests and large brands
- Great for high call volumes with steady daily traffic trends
- Advanced reporting on any fields you track
- Toll-free and local numbers are available
- 90-day minimum agent commitment
Dedicated Telemarketing and Telesales Services
- Outbound sales, lead generation, and appointment setting
- Great if you’re looking for a particular outbound skill
- Benchmark evaluation & monitoring
- Regular management check-ins
- Agent incentive programs available
- Utilize for sales, service, or both
SAS Contact and Support Systems
Before outsourcing services, you should research how you’ll contact the service provider in times of need. SAS ensures a smooth and efficient communication system all around the clock.
The company uses various channels to communicate with clients 24/7, such as call center, live chat, email, and help desk. Thus, you shouldn’t worry about your clients receiving support whenever they need it.
SAS also provides a contact number and email address on their website that you can use. But remember, you can only reach out to them with the contact number from Monday to Friday during working hours EST. Moreover, customers also can fill in a quote form to get information about specific pricing bundles for their services. Using a phone number or email, you can ask the sales team about service delivery or the cost you’ll pay when outsourcing call center services.
An Overview of Attitudes Towards the Service
The company is active on various social media platforms such as Facebook, Twitter, and Instagram to display their internal work, telling about corporate events or specialty answering service jobs. The number of followers and response feedback on social media could be higher. However, according to various SAS answering service reviews, it doesn’t mean that the company won’t provide efficient call center services. In addition, you can always access recent updates about the company from the website as the team regularly updates such info.
FAQ Section
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What Are SAS Payment Options?
The company accepts Visa, Mastercard, American Express, and Discover. In some instances, they can also accept other forms of payments like Paypal, ACH, and check. For alternate payments, please get in touch with SAS at sales@specialtyansweringservice.net.
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The goal for your business during any emergency is that lines of communication remain open. If your company operates locally, you’ll be available to your local clients if they need your services. If your company operates nationally, your out-of-area customers will only see a disruption in service because of local conditions.
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How Quickly Can SAS Be Activated in Case of Emergency?
Activating a SAS account is easy if a natural disaster is on the horizon and you have no continuity plan. The company can have your account programmed and active in a few hours. For simple scripts, SAS can be ready in about 15 minutes.
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How Does Email Response Work?
SAS will provide you with an email address to which you’ll forward your messages. You can choose when to forward your messages to the SAS address within your software. As the company’s system receives the emails, they are queued and presented to agents. Each time an email lands in your inbox, SAS agents will receive a pop-up message, analyze your protocols, and how to respond. Agents can incorporate a specific tone of voice for your company, maintaining high customer satisfaction.
Specialty Answering Service Ratings
- Management – 4.5 out of 5
- SAS job security – 5 out of 5
- Work and life balance – 4 out of 5
- Benefits and compensation – 4.5 out of 5
- Culture – 5 out of 5
Other reviews of Specialty Answering Service can present different scores depending on how they understand the mission of SAS or interact with it.
SAS’ Alternative Competitors
Considering SAS outsourcing service, you may also want to investigate similar alternatives or competitors to find the best solution. Call center services are a widely used outsourcing technology, and many seek efficient and cost-saving providers. Other essential factors to consider when researching alternatives to SAS include ease of use and reliability. Here’s a list of different options you might think to work with besides the SAS answering service:
- Smith.ai Virtual Receptionists
- SureCall Experts
- AnswerConnect
- Ruby Receptionists
- Answering Service Care
Our Verdict
SAS is the nation’s leading live telephone call center service and has been helping businesses grow for nearly 30 years. The company assists with inbound and outbound interactions for over 40 industries, ranging from medical offices and law firms to software companies and schools. Aside from answering clients’ requests 24/7, SAS helps businesses maximize productivity, cut costs, and provide fantastic customer support all year round. When cooperating with SAS, you’ll have a comprehensive suite of features. For example, an easy-to-use web portal and customized reporting provide fast access to the information you need.