ROI Call Center Solutions Summary
It has been several decades since businesses began outsourcing their telemarketing roles. Call center services such as taking phone-in orders, supporting customers, and answering product questions are handled well by experienced call center service providers. Your business could even reduce sales expenses, improve brand awareness, and increase sales revenue by outsourcing to dedicated, respectful customer service agents.
Before organizing this review, we researched reliable information about company services and the quality of delivery. Most ROI Call Center Solutions reviews tell that it is an excellent provider with agents trained to clear away obstacles to good communication and improve customer relationships. Moreover, their website looks attractive and easy to grasp as the essential information is presented thoroughly and clearly. Read on to examine other company aspects.
ROI Call Center Solutions Pros and Cons
Advantages
ROI Call Center Solution claims its primary benefits are:
- Helping customers thrive in a highly competitive and depressed economy.
- Satisfying customers with quality customer care and reducing operational costs.
- Providing a calm and flexible work environment, friendly colleagues, and flexible working hours for employees. Thus, some agents prefer working
- from the comfort of their own homes while getting a paycheck.
Disadvantages
Some current and former employees of ROI Call Center Solutions provided negative feedback highlighting the company’s weaknesses. The main disadvantages include:
- Lack of paid vacation slots
- Poor management regarding the individual contribution of employees
- Inconsistent staff promotions.
Nonetheless, 24/7 availability is the quality that makes ROI Call Center Solutions a unique service for many businesses that strive to operate around the clock. It allows the company to remain the leader in successful customer communication for over a decade.
A Brief Review of Services
ROI Call Center Solutions services list is clearly stated on their website. Here are the services that you can outsource from such a company:
- Customer care
- Answering services
- Chat service
- Inbound teleservices
- Order taking
- Technical support
- Lead generation
- Help-desk services
- Telemarketing
- Surveys
- Upselling/cross-selling
How to sign up and place orders
You can log in to your account and request the services if you are an existing client. The login page will only ask for your email and password before you get full access to the website.
A new customer has to choose a specific package for the outsourcing team and request a pricing quote. ROI Call Center Solutions will contact you in 24 hours and help personalize your ideal plan. Then, the client can register by completing the sign-up process to secure a login password for their account.
Registering and logging into the company system is easy and quick. Mandatory login credentials for the ROI Call Center Solutions include the customer’s name, email address, and contact information. This sign-up process allows you to create an account and access services at any time later. If you need someone to help you order services, the company has customer service representatives on the website. Finally, with legitimate password reset options, you know your services are safe for your clients. ROI Call Center Solutions will contact you via email to facilitate the password reset.
Pricing Policy Review
Only a few details about the cost of ROI Call Center Solutions services are provided. However, the company claims it offers affordable outsourcing customer care services, omitting the information about the minimum charge. Clients have to fill out a contact form or schedule a sales consultation on the website to get in touch with a company sales representative who can provide them with an accurate quote regarding its services. The provider charges a zero fee for consultation services.
Moreover, ROI Call Center Solutions needs to elaborate on money security issues. There is no statement about reimbursement guarantee or other assurance for the client’s safety. The only deliberate statement about the pricing subject from ROI Call Center Solutions is that clients save 25% of their resources using their outsourcing services compared to what they would have paid an in-house agent. The company also states the minimum salary for a call center representative is between $10-13 per hour.
Contact & Support Systems
With over 500 employees, the company takes care of its customers all around the globe. Thus, ROI Call Center Solutions customers get efficient support regardless of their location, and they do not complain about specific language availability and answers to their concerns. You can reach out to the company via live chat, email, and phone. Additionally, the company provides general client advisor and staff contact information so clients can contact ROI Call Center Solutions during business hours with any questions.
An Overview of Attitudes Towards the Service
According to our research, ROI Call Center Solutions posts only occasionally on various social media platforms. However, they respond quickly to a small number of comments from followers and potential clients. The company’s Facebook page has short conversations with its audience where clients give mostly positive ROI Solutions reviews on services.
We also checked such review platforms as Trustpilot, SiteJabber, and Reddit. Unfortunately, no reviews have been posted on those websites. We found an Indeed review on the company performance and employee satisfaction description with a 3.6 rating. The average hourly ROI Call Center Solutions pay rate for Call Center representatives in the United States is approximately $14.32, which meets the national average.
ROI Call Center Solutions company culture isn’t about perks; it doesn’t exist solely to make employees happy (although it does that, too). ROI Solutions employee reviews claim culture is about providing a foundation to achieve the primary purpose: to help businesses succeed.
FAQ
Is ROI Call Center Solutions Safe?
Unfortunately, there are no guarantees provided on this matter. The company claims that it takes appropriate steps to protect customer data, but at the same time, it can’t guarantee 100% information security. Thus, we can not claim ROI Call Center Solutions as a fully secure customer service provider as there is no information about payment methods, refund policies, etc. A thorough investigation of company safety policies is necessary to ensure ROI Call Center Solutions is entirely reliable.
What about ROI Call Center Solutions Services Speed?
The company assures its customers of services’ scalability. They are committed to providing customized outsourcing solutions quickly and efficiently. We have not found any client complaints on services, so we are confident in ROI Solutions Call Center speed proficiency. In today’s competitive market, companies need to know how fast they can provide clients with specific products so that customers know their work timeline.
Does ROI Call Center Solutions Provide Discount Codes, Coupons, and Promos?
ROI Call Center Solutions promotes its services and products through social media and newsletters to subscribers and customers. However, relevant information should be available regarding promo codes, coupons, and specific discounts. The most significant advantage of ROI Call Center Solutions is reducing operational costs and increasing revenue by using excellent outsourcing services. Probably, the company provides developing companies with funding to help them save on their budget. The company’s website displays a form that interested clients can fill in to get a free service quote based on different criteria.
An Overview Rating of ROI Call Center Solutions
By looking at the various factors, we can rate ROI Call Center as:
- Management – 4.5 out of 5
- ROI Call Center job security – 4 out of 5
- Work and life balance – 3.5 out of 5
- Benefits and compensation – 4.5 out of 5
- Culture – 4.5 out of 5
ROI Alternative Competitors
If you are considering ROI Call Center Solutions outsourcing service, you may also want to investigate similar alternatives or competitors to find the best solution. Customer Service Software is a widely used technology, and many people seek sophisticated and time-saving software solutions. Here’s a list of alternatives you might consider working with besides ROI Call Center Solutions:
- Contact One
- XACT
- Intelemark
- WOW24-7
- Unity Communications
Our Verdict
To summarize, we identify ROI Call Center Solutions as an average service provider in the market. The website is efficient and well-structured, and services in both inbound and outbound categories are described clearly. However, products and case studies are not shown on social media platforms, and there are few user comments. Thus, their brand visibility is low, leading to trust issues from the customers’ side. The website’s information about service prices and discounts is missing, so potential clients have to request a quote to get specific details. Although there are no other reviews online on ROI Call Center Solutions, a rating of 3.9 from clients is pretty satisfactory. They need to improve their social media engagement by demonstrating their case studies and quality of service. Moreover, it would benefit the company to state more detailed information on pricing and possible customer discounts.