ModSquad Review

The Pros and Cons of ModSquad Outsourcing Business Processes

Advantages

• Data Driven

Beginning with the first sales call, they start building a quantitative model of your CX project. They look at your challenges, your tools, your metrics, and your KPIs. Even deep into a project, ModSquad continues monitoring the data. They always know the state of your customers and community, and how to meet your business goals. Think of it as your own CX Mission Control.

• Keeping your Future Roof

Stay adaptable and prepared for anything with their unmatched flexibility and scalability. When the unexpected happens — whether it’s hockey stick growth, an unexpected lull, or a dumpster fire — scale up or down to meet demand. Pivot on a moment’s notice. You won’t get this level of control anywhere else.

• Building a Team Around Your Brand

They don’t assign Mods to your project – they pick you! Experts in their network compete to work on your project because they know your products and love your brand. They get your community because they’re already part of your community. Watch audience satisfaction and operational efficiency skyrocket.

• Keeping you on Budget

All that customization might sound more expensive than traditional outsourcing. It isn’t. Think of it as a tailored, no-waste approach. You always have the right team on the job for just the right amount of time. More efficiency and less idle time keep costs low. ModSquad quality means higher ROI.

Disadvantages:

• ModSquad has some staffing issues during peak hours and holiday periods. Thus, they sometimes need more agents to cover the service scope, decreasing customer satisfaction.
• According to the company’s reviews on Clutch, there are a few cases when ModSquad agents need help understanding the client’s business process, values, and mission. Thus, the company should provide employees with proper training on the core aspects and vision of every enterprise they are working with to offer a personalized approach.

Pricing Policy Review

You must calculate your pricing for specific support outsourcing needs to be sure your money is safe and your company can always receive excellent customer service. The pricing quote depends on your business type, the number of services, and the team size requested.

ModSquad pricing packages are the following:

• Shared Team. This service will help you extend your current team and provide customer support for the soft launch of your product.
• Dedicated Team. Get a dedicated team of specialists who are focused on your customers only.
• Dedicated Team Turn Key. A dedicated team of professionals with a personal management team integrated into your company structure. It is a remote extension of your in-house team.

FAQ Section

• Is it hard to get a job at ModSquad?

  According to ModSquad job reviews, first, you need to apply. Grab your resume and apply here. Next, you’ll fill out a profile so our team of recruiters can get to know you. The company will ask you stuff like what you do for fun, about your hobbies and interests, and what languages you speak. Once you submit that form, you’ll receive an email acknowledging receipt, usually within 72 hours.

• How do I pick up a project?

  Once you’re a Mod, you’ll have access to the projects they’re currently staffing. If you see one that fits, you apply to be on it. It’s pretty simple. The company is always starting new projects and bringing on new clients, so there are always new opportunities to browse and apply for.

• How much does ModSquad pay?

  It depends on the project, your experience, your skills, and ultimately, your performance. For example, Mods with hard-to-find native language abilities or niche tech skills can earn higher hourly rates.

• What happens after I join the network? Do I start right away?

  Working for ModSquad will start as soon as possible, but joining the network is just the first step. Other steps include:

  • Completing your contractor agreement
  • Passing a background check
  • Getting matched to a project
  • Onboarding

Our Verdict

ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to them for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, they’ve been reinventing traditional outsourcing. They embraced remote and steered clear of cubicles in soulless call centers. The company secured their distributed team with Cubeless, the patent-pending security platform. They deploy their services by the hour rather than saddle you with inefficient FTEs. And their representatives are so experienced and empathetic it isn’t fair to call them “agents” – so they don’t. They are called Mods!