Put your customer support in the hands of competent native speakers.

I run a company dedicated to helping women achieve the body and lifestyle of their dreams. Things really took off for my business, but I found myself spending more time answering questions from customers than I did actually developing new products and growing my company! That's when I signed up with Outsource Customer Support. They have been abolsutely superb! My business is now essentially on autopilot, which means I have an enormous amount of free time which I now spend either developing new products to bring to market, or traveling the world!

Carolyn Taylor

Founder, My Body Taylor

Best Practices

Brand Representation

OCS carefully studies your brand’s style and formalities in order to provide the most familiar and friendly service possible. Whether you’re a cut and dry firm or a trendy startup, our team will be sure to uphold your company culture.

Global Recruitment

We recruit from top talent pools in both the US and Europe, and only employ native speakers to service their respective countries. A clear, professional, and elite team is what keeps OCS — and in turn your business — ahead of the curve.

Customer Experience

Customer experience is the new business battleground of the 21st Century, and a superior experience is built off the back of superior customer support. That’s why from start to finish, without fail, OCS always puts your customers first.

Quality Assurance

Quality is a high priority for us, which is why we regularly conduct quality assurance checks to ensure our team is consistently delivering the type of work we pride ourselves on. OCS maintains leadership in the industry, and running a tight ship is essential to success.

Scalability

The market is a volatile and ever-changing creature of awe-inspiring proportions; so you never know when things are going to take off. That’s why we stand ready for the day when we have to commit 10 agents to a job that previously required 3.

Adaptability

In the modern world of business, being flexible, on the ball, and accessible is the name of the game. OCS embraces this challenge head on with custom solutions, advanced decision making, and a get-it-done mindset to ensure we’re ready to meet the challenges of tomorrow.

Stay in control with Daily Reports

The OCS Field Report™ provides peace at mind for the hectic life of a business owner.

Each and every day, the team member assigned to your business will send you an OCS Field Report containing everything you need to know while leaving out the unnecessary clutter. From order updates to product inquiry, this daily, personalized email ensures that you stay in touch with the intimate workings of your business and direct us on matters that require further oversight.

Drop us a line, get in touch, and get yours today.

The OCS Integration Roadmap

As a business owner, it’s not uncommon to feel overwhelmed. From sales to growth strategies, your hands are full; and that’s not counting the laundry list of emails to answer and phone calls you have to get to. Outsource Customer Support is a unique and innovative firm that will take the overbearing weight of customer service off your shoulders. We believe in delivering only the highest tier of service to our clientele. That’s why OCS only employs ambitious and educated native speakers to handle your customer support. From responding to phones to tweeting about your business, OCS is there to handle it all. Get in touch today and see why countless businesses all over the world have trusted OCS with their customer support.

Discover exactly what we can do for your business

The OCS Field Report™ provides peace at mind for the hectic life of a business owner. Our customers love it, and so will you.

This revolutionary new tool for business owners is offered only by OCS. Each and every day, the staff member assigned to your business’ customer support will send you a report detailing exactly what you need to know. From order updates to product inquiry, this daily, personalized email contains everything you need to know while leaving out the unnecessary clutter. Send us an email, get in touch, and get yours today.

   SKYPE dbosco12

   TWITTER @OutsourceCustomerSupport

   FACEBOOK Outsource Customer Support

Wilmington Office

   +1.888.353.9436

   9am - 5pm EST

   8 The Green, Ste A, Dover, Delaware, USA

Milan Office

   +39.380.242.6202

   9am - 5pm CET

   17 Via Valenza, Milano, Milano, Italia

Milan Office

Milan Office

17 Via Valenza, Milano, Italia

Delaware Office