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Our Services

Email Support

Let OCS take care of your email support. We'll promptly respond to emails from customers while keeping you updated about your relations with clientele. Go with OCS and minimize time spent in your inbox.

Phone Support

OCS only employs hardworking and diligent native speakers, all native speakers, so you can rest assured that when your customers call there will be a friendly and familiar voice on the other side.

Live Chat Support

Let your customers skip the hassle of calling or emailing and let them contact you right through a user-friendly live chat system on your site. This makes it far more likely for visitors on your site to get in touch and take the next step.

Twitter Support

Twitter boasts over 288 million monthly active users, a huge market for your business to tap into. These days, more and more people are tweeting a company directly, instead of calling or emailing. Embrace the modern generation and let us handle your twitter customer support.

Facebook Support

With over 1.39 billion monthly active users, Facebook has become an invaluable resource for small businesses. Take advantage of the massive audience to be found on the network, and let OCS handle your customer support on Facebook.

The OCS Field Report™

The OCS Field Report™ is a tool you'll find indispensable. This daily report provides you with everything you need to know for the day in regards to customer support, while leaving out the unnecessary clutter. Get on board with us and never skip a beat.

What is OCS?

Outsource Customer Support is a service which saves you time, increases customer satisfaction, and improves customer experience.

As a business owner, you ‘ought to be overseeing operations, not engrossed in them.

   SKYPE dbosco12

   TWITTER @OutsourceCustomerSupport

   FACEBOOK Outsource Customer Support

Wilmington Office


   9am – 5pm EST

   8 The Green, Ste A, Dover, Delaware, USA

Milan Office


   9am – 5pm CET

   17 Via Valenza, Milano, Milano, Italia

Milan Office

Milan Office

17 Via Valenza, Milano, Italia

Delaware Office


9 of 10 consumers are willing to pay more for a superior customer support experience


67% of consumers have hung up the phone out of frustration they could not talk to a real person


It is 70% more expensive to acquire a new customers than it is to keep a current one

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Milan Office

Delaware Office